Certified Training on IT Support Services

Course Outline

Acquire knowledge on Computer Fundamentals.
Describe the history of computer.
List different types of computer depending on data processing, capability, size, speed, etc.
Difference between Hardware & Software.
Learn Computer System Components
Learn Storage Devices
RAM Types and Features
Identify Primary and secondary Memory
Distinguish between RAM and ROM
Generations of the computer processors.

Introduction of BIOS/UEFI
Boot Process and Boot priority
Introduction of Dual Boot / Multi Boot
Hardware Diagnosis from BIOS
Distinguish between GPT and MBR partition
Functioning of HDD, Interface Types (IDE or PATA, SATA, SCSI, SSD, PATA)
Partitioning of Hard Drive - Primary, Extended, Logical partitions using Partition Tools.

Learn Operating System Fundamentals
Personal Computer Operating System
Install Operating System (Windows, LINUX)
Practice on Windows Operating System Environment.
Create and manage role wise User Accounts
Set Password for user accounts
Device Driver Installation, Task Manager, Windows Registry, Control Panel, MS Config Utility, Windows Startup Applications Management.
Security Settings
Windows Recovery using System Factory Defaults/Recovery tools like Acronis, EaseUS

Introduction of Virtualization, Virtualization Concepts and Uses
Demonstration of Creating and Configuring Virtual Machines (VM's) in Virtual Box.
Demonstration of Installation Operating Systems (OS) like Windows and Linux in VM's

Describe MS word and its environment.
Insert page break, page numbers, different type of page numbering in different section of a same document, date & time, footnote & endnote, header & footer, symbols in a document.
Insert Picture from ClipArt, Image File, WordArt, Shape in a created document. Practice other tools.
Set Page Orientation, Paper Size, Scaling, Margins, print Titles to the center of the page, set printer as default, Watermark, Page Border.
Table of Content, Mail Marge.
Compose Bangla/English document
Using Spelling and Grammar check.
Define “Type Tutor” and the importance of systematic procedure and speed of typing.
Describe MS Excel and its environment.
Identify Rows, Columns, Cells and range.
Basic Equation in MS Excel.
Understanding Print Area and Clear Print Area under file menu.
Describe MS PowerPoint and its environment.
Add Pictures, graphs, charts and other objects into slides as per requirements.
Basic Knowledge about Slide Master in MS PowerPoint.
Creating Professional Slide for Presentation
Maintaining Online/Offline Worksheets
Securing & Protecting spreadsheets

Learn Network Fundamentals
Physical Network Connections
Physical Cards and ports
TCP/IP, IPv4 Classification (A Class, B Class, C Class, etc.)
Subnetting
Describe Network Connectivity
Introduction to Internet, Uses of Internet, Working on Internet using various browsers like IE, Chrome, Firefox, Opera, etc. Explaining URL, HTTP, HTTPS, etc
Describe Ports and Protocols
List of network protocols (OSI model)
Describe Networking Tools
Describe Network Topologies
SOHO (Small Office Home Office) Network Planning & Design
Configure Network Connections
Types of transmission media
Cabling using Network Tools
RJ45 Clipping, Cat5/6 Connections (Straight Forward and Cross Connections)
Lan/Wireless Lan Card Installation, Configuration and maintenance
Automatic IP Addressing from DHCP Server and Manual IP setup
Enable Workgroup Settings & File Sharing.
Configure Wireless Router, Mac binding , Security
Network Troubleshooting
Network Connectivity Troubleshooting
Introduction of Firewall in Computer Network
Remote Desktop Connection using Windows RDC and Install third party software link (Install TeamViewer/Any Desk and connect with other PC)
Creating Shared Folders/Map drive for each user, Assigning Access Rights and Changing Ownership for Shared Folders using File Server Wizard.