Certified Training on IT Support Services

Certified Training on IT Support Services

IT support technicians can work for computer software or hardware companies, assisting customers with products. More generally, IT support technicians can work in a company's IT department.

course at a glance

  • Date : 25 May - 15 Jun 2022
  • No. of Classes/ Sessions : 10
  • Total Hours : 30
  • Last Date of Registration : 22 May 2022
  • Class Schedule :
    • Saturday - 6:30 PM - 9:30 PM
    • Monday - 6:30 PM - 9:30 PM
    • Wednesday - 6:30 PM - 9:30 PM
  • venue : BITM , BDBL Bhaban (3rd Floor - East), 12 Kawran Bazar, Dhaka -1215.

Price: TK. 9,500
(including VAT & TAX)

Course Outline

  1. Computer Fundamentals
  • Acquire knowledge on Computer Fundamentals.
  • Describe the history of computer.
  • List different types of computer depending on data processing, capability, size, speed, etc.
  • Difference between Hardware & Software.
  • Learn Computer System Components
  • Learn Storage Devices
  • RAM Types and Features
  • Identify Primary and secondary Memory
  • Distinguish between RAM and ROM
  • Generations of the computer processors.


  1. Configure BIOS/UEFI and Partitioning Tools
  • Introduction of BIOS/UEFI
  • Boot Process and Boot priority
  • Introduction of Dual Boot / Multi Boot
  • Hardware Diagnosis from BIOS
  • Distinguish between GPT and MBR partition
  • Functioning of HDD, Interface Types (IDE or PATA, SATA, SCSI, SSD, PATA)
  • Partitioning of Hard Drive - Primary, Extended, Logical partitions using Partition Tools.


  1. Operating System Fundamentals
  • Learn Operating System Fundamentals
  • Personal Computer Operating System
  • Install Operating System (Windows, LINUX)
  • Practice on Windows Operating System Environment.
  • Create and manage role wise User Accounts
  • Set Password for user accounts
  • Device Driver Installation, Task Manager, Windows Registry, Control Panel, MS Config Utility, Windows Startup Applications Management.
  • Security Settings
  • Windows Recovery using System Factory Defaults/Recovery tools like Acronis, EaseUS


  1. Virtualization
  • Introduction of Virtualization, Virtualization Concepts and Uses
  • Demonstration of Creating and Configuring Virtual Machines (VM's) in Virtual Box.
  • Demonstration of Installation Operating Systems (OS) like Windows and Linux in VM's


  1. Microsoft Office Fundamentals
  • Describe MS word and its environment.
  • Insert page break, page numbers, different type of page numbering in different section of a same document, date & time, footnote & endnote, header & footer, symbols in a document.
  • Insert Picture from ClipArt, Image File, WordArt, Shape in a created document. Practice other tools.
  • Set Page Orientation, Paper Size, Scaling, Margins, print Titles to the center of the page, set printer as default, Watermark, Page Border.
  • Table of Content, Mail Marge.
  • Compose Bangla/English document
  • Using Spelling and Grammar check.
  • Define “Type Tutor” and the importance of systematic procedure and speed of typing.
  • Describe MS Excel and its environment.
  • Identify Rows, Columns, Cells and range.
  • Basic Equation in MS Excel.
  • Understanding Print Area and Clear Print Area under file menu.
  • Describe MS PowerPoint and its environment.
  • Add Pictures, graphs, charts and other objects into slides as per requirements.
  • Basic Knowledge about Slide Master in MS PowerPoint.
  • Creating Professional Slide for Presentation
  • Maintaining Online/Offline Worksheets
  • Securing & Protecting spreadsheets


  1. Data Communication and Networking Fundamentals
  • Learn Network Fundamentals
  • Physical Network Connections
  • Physical Cards and ports
  • TCP/IP, IPv4 Classification (A Class, B Class, C Class, etc.)
  • Subnetting
  • Describe Network Connectivity
  • Introduction to Internet, Uses of Internet, Working on Internet using various browsers like IE, Chrome, Firefox, Opera, etc. Explaining URL, HTTP, HTTPS, etc
  • Describe Ports and Protocols
  • List of network protocols (OSI model)
  • Describe Networking Tools
  • Describe Network Topologies
  • SOHO (Small Office Home Office) Network Planning & Design
  • Configure Network Connections
  • Types of transmission media
  • Cabling using Network Tools
  • RJ45 Clipping, Cat5/6 Connections (Straight Forward and Cross Connections)
  • Lan/Wireless Lan Card Installation, Configuration and maintenance
  • Automatic IP Addressing from DHCP Server and Manual IP setup
  • Enable Workgroup Settings & File Sharing.
  • Configure Wireless Router, Mac binding , Security
  • Network Troubleshooting
  • Network Connectivity Troubleshooting
  • Introduction of Firewall in Computer Network
  • Remote Desktop Connection using Windows RDC and Install third party software link (Install TeamViewer/Any Desk and connect with other PC)
  • Creating Shared Folders/Map drive for each user, Assigning Access Rights and Changing Ownership for Shared Folders using File Server Wizard.


  1. Hardware Fundamentals:
  • Concept Computer tools & Equipment
  • Basic Concept of Storage Device.
  • Desktop & Laptop Troubleshooting
  • Printer Installation
  • Printer Share
  • Projector Troubleshooting
  • CC Camera Monitoring
  • IP Phone Configure
  • PC Assembling
  1. Acronis Data Backup & Restore
  2. Billing Document Submitted Process


Module IT Support Services 30 Hrs

Tentative Class Start

25th May, 2022

Available Seat

10 / 25

who can join


Meet the Instructor