This training is organized by BITM. Training will be held in BITM.

It is never too late to start adopting an appropriate style of communication in order to build professional relationships, giving out instructions and feedback within the team and beyond, communicating to create acceptance of new strategies and changes, etc. All these add up to successful communication and hence success at work.

Course Outline :

1.  To speak and write with correct structuring and professional terminologies as appropriate for a given situation
   • To assess the situation and choose the contents while speaking and writing
   • To acknowledge the emotions of a speaker or writer and respond accordingly
   • To speak to a group of people on a given topic with confidence and correct structuring
   • To write and speak in short simple sentences
   • To use simple vocabularies
   • Distinguish between formal and casual words and determine cases to use them
   • Analyze for email samples
     
     
2. Reading and Understanding messages and hence responding with relevance to the query
   • To replace noun forms with action verbs
   • To use concrete information in place of an abstract one
   • To use idioms common for business writing
   • To identify writing cases where active or passive voice is used
   • To shorten a phrase into a word
   • To understand the emails that are received by reading through words, phrases, clauses, and sentences
   • To structure/write email specific to the purpose of interaction
     
     
3. To write emails with Business Email Etiquettes
   • To identify lines/phrases with hidden negative meanings and avoid them to make emails polite
   • To use symbols as appropriate for professional emails
   • To pick from and use jargons and abbreviations that the reader is familiar with
   • To prioritize and arrange information accordingly while keeping sequence or presenting facts
     
     
4. Speaking with professionally used vocabularies, idioms, and expressions
   • To convert facts and data into presentations
   • To deliver a professional presentation in front of an audience
   • To pronounce words properly
   • To pick and use vocabularies one understands fully
   • To use meaningful short sentences and expressions
     
     
5. Develop listening and understanding over a conversation 
   • To listen properly following active listening tips
   • Repeat the speaker’s words in your mind to keep the focus
   • Clear your mind before you start speaking to someone
   • Overcome distractions
   • Learn to relax before getting into a conversation over the phone to help overcome fear
     
     
6. Professionalism in conversation and bridging with audience
   • Do’s and Don’t’s of professional etiquette and grooming
   • Using non-verbal communication for persuasion and effective negotiation
   • Use your perceptions appropriately while reading gestures
   • Categorizing communication style
   • Techniques to communicate effectively with these categories of behaviors

Curriculum