IT Support Service

IT Support Service

IT support technicians require some formal education. Learn about the education requirements, job duties and requirements to see if this is the right career for you.

course at a glance

  • Date : 7 Aug - 28 Aug 2021
  • No. of Classes/ Sessions : 10
  • Total Hours : 30
  • Last Date of Registration : 6 Aug 2021
  • Class Schedule :
    • Saturday - 6:00 PM - 9:00 PM
    • Monday - 6:00 PM - 9:00 PM
    • Wednesday - 6:00 PM - 9:00 PM
  • venue : PencilBox Training Institute Lab EDB Trade Center (5th Floor), 93 Kazi Nazrul Islam Avenue, Kawran Bazar Dhaka- 1215

Price: TK. 10,000
(Excluding VAT & TAX)
Early Bird Registration Going on Valid Until 30th July, 2021 Taka @6,000

This training is jointly organized by BITM & PencilBox Training Institute, A Training wing of bitBirds Solutions.

Contents of Training:

  1. Computer Fundamentals
  • Acquire knowledge on Computer Fundamentals.
  • Describe the history of computer.
  • List different types of computer depending on data processing, capability, size, speed, etc.
  • Difference between Hardware & Software.
  • Learn Computer System Components
  • Learn Storage Devices
  • RAM Types and Features
  • Identify Primary and secondary Memory
  • Distinguish between RAM and ROM
  1. Operating System Fundamentals
  • Learn Operating System Fundamentals
  • Personal Computer Operating System
  • Install Operating System (Windows, LINUX)
  • Practice on Windows Operating System Environment.
  • Create and manage User Accounts
  • Set Password for user accounts
  • Control Panel Utilities
  • Security Settings
  1. Microsoft Office Fundamentals
  • Describe MS word and its environment.
  • Insert page break, page numbers, different type of page numbering in different section of a same document, date & time, footnote & endnote, header & footer, symbols in a document.
  • Insert Picture from ClipArt, Image File, WordArt, Shape in a created document. Practice other tools.
  • Set Page Orientation, Paper Size, Scaling, Margins, print Titles to the center of the page, set printer as default, Watermark, Page Border.
  • Table of Content, Mail Marge.
  • Compose Bangla/English document
  • Define “Type Tutor” and the importance of systematic procedure and speed of typing.
  • Describe MS Excel and its environment.
  • Identify Rows, Columns, Cells and range.
  • Basic Equation in MS Excel.
  • Understanding Print Area and Clear Print Area under file menu.
  • Describe MS PowerPoint and its environment.
  • Add Pictures, graphs, charts and other objects into slides as per requirements.
  • Basic Knowledge about Slide Master in MS PowerPoint.
  • Prepare and Present a Slide Show.
  1. Data Communication and Networking Fundamentals
  • Learn Network Fundamentals
  • Physical Network Connections
  • Physical Cards and ports
  • TCP/IP, IPv4 Classification (A Class, B Class, C Class, etc.)
  • Describe Network Connectivity
  • Describe Ports and Protocols
  • Describe Networking Tools
  • SOHO (Small Office Home Office) Network Planning & Design
  • Configure Network Connections
  • Cabling using Network Tools
  • RJ45 Clipping, Cat5/6 Connections (Straight Forward and Cross Connections)
  • Lan/Wireless Lan Card Installation, Configuration and maintenance
  • Automatic IP Addressing from DHCP Server
  • Enable Workgroup Settings & File Sharing.
  • Configure Wireless Router
  • Network Troubleshooting
  • Network Connectivity Troubleshooting
  • Install Remote Application Software and connect with another computer (Install TeamViewer/Any Desk and connect with other PC)
  1. Hardware Fundamentals:
  • Concept Computer tools & Equipment
  • Basic Concept of Storage Device.
  • Desktop & Laptop Troubleshooting
  • Printer Installation
  • Printer Share
  • Projector Troubleshooting
  1. Image Backup & Restore
  2. Billing Document Submitted Process


Course Curriculum IT Support Service 30 Hrs

Tentative Class Start

7th August, 2021

Available Seat

10 / 20

who can join

This course is very useful for anyone who works in the Computer Sector. The target audiences are the Fresher Graduate, Students, IT Support Specialist.  It will give you a job, make you essential at your job and bring you tremendous career success.

Meet the Instructor