IT Support Service

IT Support Service

IT support technicians can work for computer software or hardware companies, assisting customers with products. More generally, IT support technicians can work in a company's IT department.

course at a glance

  • Date : 5 Mar - 7 May 2022
  • No. of Classes/ Sessions : 15
  • Total Hours : 30
  • Last Date of Registration : 3 Mar 2022
  • Class Schedule :
    • Saturday - 11.00 AM - 1.00 PM
    • Friday - 11.00 AM - 1.00 PM
  • venue : Mohammadia Super Market (2nd floor), Dhanmondi 28, Dhaka-1209. Contact- 01788505109

Price: TK. 9,200
(including VAT & TAX)

This Training is jointly organized by BITM & SR Institute of Software Technology.


Contents of Training:

  1. Computer Fundamentals

 

  • Acquire knowledge on Computer Fundamentals.
  • Describe the history of computer.
  • List different types of computer depending on data processing, capability, size, speed, etc.
  • Difference between Hardware & Software.
  • Learn Computer System Components
  • Learn Storage Devices
  • RAM Types and Features
  • Identify Primary and secondary Memory
  • Distinguish between RAM and ROM

 

  1. Operating System Fundamentals
  • Learn Operating System Fundamentals
  • Personal Computer Operating System
  • Install Operating System (Windows, LINUX)
  • Practice on Windows Operating System Environment.
  • Create and manage User Accounts
  • Set Password for user accounts
  • Control Panel Utilities
  • Security Settings

 

  1. Microsoft Office Fundamentals
  • Describe MS word and its environment.
  • Insert page break, page numbers, different type of page numbering in different section of a same document, date & time, footnote & endnote, header & footer, symbols in a document.
  • Insert Picture from ClipArt, Image File, WordArt, Shape in a created document. Practice other tools.
  • Set Page Orientation, Paper Size, Scaling, Margins, print Titles to the center of the page, set printer as default, Watermark, Page Border.
  • Table of Content, Mail Marge.
  • Compose Bangla/English document
  • Define “Type Tutor” and the importance of systematic procedure and speed of typing.
  • Describe MS Excel and its environment.
  • Identify Rows, Columns, Cells and range.
  • Basic Equation in MS Excel.
  • Understanding Print Area and Clear Print Area under file menu.
  • Describe MS PowerPoint and its environment.
  • Add Pictures, graphs, charts and other objects into slides as per requirements.
  • Basic Knowledge about Slide Master in MS PowerPoint.
  • Prepare and Present a Slide Show.

 

  1. Data Communication and Networking Fundamentals
  • Learn Network Fundamentals
  • Physical Network Connections
  • Physical Cards and ports
  • TCP/IP, IPv4 Classification (A Class, B Class, C Class, etc.)
  • Describe Network Connectivity
  • Describe Ports and Protocols
  • Describe Networking Tools
  • SOHO (Small Office Home Office) Network Planning & Design
  • Configure Network Connections
  • Cabling using Network Tools
  • RJ45 Clipping, Cat5/6 Connections (Straight Forward and Cross Connections)
  • Lan/Wireless Lan Card Installation, Configuration and maintenance
  • Automatic IP Addressing from DHCP Server
  • Enable Workgroup Settings & File Sharing.
  • Configure Wireless Router
  • Network Troubleshooting
  • Network Connectivity Troubleshooting
  • Install Remote Application Software and connect with another computer (Install TeamViewer/Any Desk and connect with other PC)

 

  1. Hardware Fundamentals:
  • Concept Computer tools & Equipment
  • Basic Concept of Storage Device.
  • Desktop & Laptop Troubleshooting
  • Printer Installation
  • Printer Share
  • Projector Troubleshooting

 

  1. Acronis Data Backup & Restore

 

  1. Billing Document Submitted Process

Curriculum

Training IT Support Service 30 Hrs

Tentative Class Start

5th March, 2022

Available Seat

10 / 20

who can join

This course is very useful for anyone who works in Computer Sector. The target audiences are the Fresher graduates, Students, IT Support Specialists.  It will give you a job, make you essential at your job, and bring you tremendous career success.

Meet the Instructor