To succeed in business process management, you have to be able to redesign processes, adopt new quality-improvement practices and use information technology effectively. In this workshop, through a case study based approach, participants will be able to: 

• Learn how to lead/facilitate modeling, analyzing, measurement and designing of business processes. 
• Learn how to Align process strategy and measurement to balance score card. 
• Learn how to manage all aspects of a process improvement project from defining its requirements to successful implementation. 
• Deepen their knowledge of key areas crucial to their success as a Business Process Management practitioner. 

Content: 

• Process analysis techniques and when to use them  

• How to prioritize a set of processes for improvement  
• How to model specific sets of procedures  
• Business modelling techniques at various level of details  
• Various ways of measuring process performance  
• How to present the results of process analysis and process measurement in a compelling way  

• How to be able to rapidly and effectively build a measures framework for monitoring, control, and/or improvement  
• Practical techniques to lead and facilitate process improvement projects  
• How to organize a BPM project team  
• The basics of planning and scheduling a BPM project  
• The principles of change management and the importance of communication with both internal and external stakeholders  

• How to communicate and gain project acceptance  
• The contents and structure of the BPM deliverables created during each phase of a change project  
• How to develop effective process designs and to apply critical success factors in both process analysis and design.  
• Using process metrics to develop effective process designs  
• The pitfalls to avoid in process measurement  

Curriculum