It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change the Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change the Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change the Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change the Way of Your Life

ITIL Foundation Certificate in IT Service

This training is jointly organized by BITM & Leads Training and Consulting Limited

 

Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognized ITIL® Foundation Certificate in 24 hr. The ITIL foundation course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL® training teaches essentials of IT Infrastructure Library (ITIL®) and helps you to understand how your organization can benefit significantly by applying the ITIL principles to your work environment.

 

Training will be held in Leads Training and Consulting Limited's premises.

FEE - Tk 12000

Prerequisite

There are no pre-requisites for this ITIL® training course; however it is assumed that course participants are working or have worked in an IT Service environment or equivalent

Project Oriented Course

After completing this ITIL® training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. These skills will be achieved by developing an understanding of how all of the departments and sections within the IT organization work together to deliver a service. Concepts such as Change Management, Availability Management, Root Cause Analysis, Incident, Event and Request Fulfillments will be undertaken.

Course Outline

Service Lifecycle

• Details the basic terminologies of IT Service Industry

• Understand IT Service Management and RACI matrix

Service Strategy

• Financial Management

• Demand Management

• Service Portfolio Management

• Service Improvement Plans

• Business Relationship Management

 

Service Design

• Service Level Management

• Service Level Agreement

• Operational Level Agreement

• Underpinning Contract

• Supplier Management

• Availability Management

• Capacity Management

• Information Security Management

• Service Catalogue Management

• Service Design Packages

Service Transition

• Service V Model

• Evaluation, Testing, Validation, Release and Deployment

• Change Management

• Service Asset and Configuration Management

• Knowledge Management

Service Operation

• Event Management, Incident Management

• Access Management

• Request Fulfillment

• Problem Management

• Local Service Desk

• Centralized Service Desk

• Virtual Service Desk

• Follow-the-sun Service Desk

• Technical Management

• Applications Management

• IT Operations Management

• Facilities Management

• Operations Control

Continual Service Improvement (CSI)

• CSI Approach

• 7-Step improvement process

• Deming’s cycle

Used Tools

n/a

COURSE SUMMARY

Course Duration : 10 Days
Total Hour : 30 Hours
Number of Batch : 1 Batch

Application Last Date : 23 December, 2016

Class Schedule

Day & Time : Friday 3:00 pm - 6:00 pm
Duration : 3 hours per class

Project:

n/a


Certificate:

Certificate will be provided after the completion of the course.