It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change the Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change the Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change the Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change the Way of Your Life

Deliver Superior Customer Experience through Personal Excellence

This training is jointly organized by BITM & Humac Lab

 

89% of consumers began doing business with a competitor following a poor customer experience.(Source: RightNow Customer Experience Impact Report 2011)

Customer experience (CEX) is defined as your customers’ perceptions – both conscious and subconscious – of their relationship with your brand resulting from all their interactions with your brand during the customer life cycle. Delivering positive customer experience requires proper mindset to understand customer needs and treat the customer as they want to be treated.

In this highly interactive one day training, the participants will be exposed to different practical information and exercises to improve their personal customer centric skills and attitude.

 

This training will be held in Humac Lab

FEE - Tk 3000

Prerequisite

Employees from all level of the organization.

 

Project Oriented Course

This will be discussed during the session.

Course Outline

a.      Understanding of customer experience concept

b.      Learn how to manage customer expectations

c.      Learn about the tools and techniques to manage customer experience.

d.      Understand your organization's customer experience level.

e.      Learn how to deliver positive CEX.

 

Used Tools

 

COURSE SUMMARY

Course Duration : 1 Days
Total Hour : 7 Hours
Number of Batch : 1 Batch

Class Starting Tentative Date 25 February, 2017
Application Last Date : 25 February, 2017

Class Schedule

Day & Time : Saturday 10:00 am - 5:00 pm
Duration : 7 hours per class

Project:

This will be discussed during the session


Certificate:

Certificate will be given at the end of the course.