This training is organized by BITM. Training will be held in BITM.

Overview:

96% of HR executives/managers believe that professionalism relates to the person, not the job title. Thus, ‘professionalism’ is a very commonly used word yet highly vague concept. This highly interactive course will clear the confusion by covering workplace expectations and acceptable behaviors of a general organization.

 Course objectives:

 At the end of the training, the participants should be able to:

• Define the elements of customers experience in his or her brand
• Develop the right attitude to become a useful resource
• Define appropriate and inappropriate office behavior
• Learn the common etiquettes to deal with people in person and over phone
• Sufficiently project oneself through appearing and dressing properly
• Better manage time and deadlines
• Appreciate differences among the team members
• Better manage internal and external conflicting situations
• Develop action plans to improve professionalism at work

Course content:

• The capacity equation
• Qualities and characteristics of a professional
• Aspects of professionalism
• Common unprofessional behaviors
• Important etiquettes to be a true professional
• Professional styles
• Stages of professional development
• Reflection and building professional development plan

Curriculum